Introduction and Terms of Use

The terms and conditions contained hereinafter (“TERMS OF USE”) shall apply to the use of the website www.utilitybillspay.com and any other linked pages, products, software(s), API keys, features, content or application services (including but without limitation to any mobile application services) in connection therewith, offered from time to time by GOOD LIFES E-COMMERCE SOLUTIONS PRIVATE LIMITED (“GOODLIFES” or “WE” or “OUR” or “US”) (collectively, "WEBSITE"). Any person logging on to or using the Website (even when such person does not avail of any services provided in the Website (“SERVICES”) (hereinafter referred to as a “USER”, “YOU”, or “CLIENT”) shall be presumed to have read these Terms of Use (which includes the Privacy Policy, separately provided on the Website) and unconditionally accepted the terms and conditions set out herein. These Terms of Use constitute a binding and enforceable agreement between the User and GOODLIFES. These Terms of Use do not alter in any way the terms or conditions of any other written agreement you may have with GOODLIFES for other services.

Please read the terms set out hereunder carefully before agreeing to the same. If you do not agree to these Terms of Use (including any referenced policies or guidelines), please immediately terminate your use of the Website. You can accept the Terms of Use by:

  • Clicking to accept or agree to the Terms of Use, where this option is made available to you by GOODLIFES in the User interface for any particular Service; or
  • Accessing, testing or actually using the Services. In this case, you understand and agree that GOODLIFES will treat your use of the Services as acceptance of the Terms of Use from that point onwards.

For the purpose of these Terms of Use, wherever the context so requires, the term “User” shall mean and include any natural or legal person who has agreed to these Terms of Use on behalf of itself or any other legal entity.

It is clarified that the Privacy Policy (that is provided separately), form an integral part of these Terms of Use and should be read contemporaneously with the Terms of Use. Illegality or unenforceability of one or more provisions of these Terms of Use shall not affect the legality and enforceability of the other terms of the Terms of Use. For avoidance of doubt, if any of the provisions becomes void or unenforceable, the rest of the provisions of these Terms of Use shall be binding upon the User.

The Terms of Use may be revised or altered by us at our sole discretion at any time without any prior intimation to the User. The latest Terms of Use will be posted here. Any such changes by GOODLIFES will be effective immediately. By continuing to use this Website or to access the Services / usage of our Services after changes are made, you agree to be bound by the revised/ amended Terms of Use and such amendments shall supersede all other terms of use previously accepted by the User. You are solely responsible for understanding and complying with all applicable laws of your specific jurisdiction that may be applicable to you in connection with your business and use of our Services.

Provision of the Services being offered by GOODLIFES

Subject to these Terms of Use, GOODLIFES offers the Services set forth in Schedule I herein.

GOODLIFES is constantly evolving in order to provide the best possible experience and information to its Users. You acknowledge and agree that the form and nature of the Services which GOODLIFES provides may change from time to time without any prior notice to you.

As part of this continuing process, you acknowledge and agree that GOODLIFES may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to Users generally at GOODLIFES's sole discretion, without any prior notice. You may stop using the Services at any point of time. You do not need to specifically inform GOODLIFES when you stop using the Services.

You acknowledge and agree that if GOODLIFES disables access to your account, you may be prevented from accessing the Services, your account details or any files or other content which is contained in your account, and GOODLIFES shall intimate you regarding the same.

GOODLIFES reserves the right to delete your User information stored in your account including but not limited to all or any personal information or any sensitive personal data or information (“SPDI”) stored in your User account. Alternately, a User may notify us if they do not wish that we retain or use the personal information or SPDI by contacting the Grievance Officer (as provided below). However, in such a case, we may not be able to provide you some or all of our Services.

You acknowledge and agree that while GOODLIFES may not currently have set a fixed upper limit on the number of transmissions you may send or receive through the Services, such fixed upper limits may be set by GOODLIFES at any time, solely at GOODLIFES's discretion.

By using our Services you agree that GOODLIFES disclaims any liability or authenticity of any information that may have become outdated since the last time that particular piece of information was updated. GOODLIFES reserves the right to make changes and corrections to any part of the content of this Website at any time without any prior notice to you. Unless stated otherwise, all pictures and information contained on this Website are believed to be in the public domain as either promotional materials, publicity photos, photoshoot rejects or press media stock. Please contact the Grievance Officer by an e-mail if you are the copyright owner of any content on this Website and you think the use of the above material violates the terms of the applicable Copyright law in any manner. In your request, please indicate the exact URL of the webpage to enable us to locate the same. We will endeavour to address your concerns and take necessary steps, if required. Please note that all images displayed in the Website have been digitised by GOODLIFES. No other party is authorised to reproduce or republish these digital versions in any format whatsoever without the prior written permission of GOODLIFES.

Use of the Services by User

In order to access certain Services, you may be required to open a User account with GOODLIFES by providing information about yourself (such as identification or contact details) as part of the registration process (“REGISTRATION DATA”) for the Services, or as part of your continued use of the Services. You agree that any Registration Data you give to GOODLIFES will always be accurate, correct, complete and up to date. If you provide any information that is untrue, inaccurate, incomplete, or not current or if we have reasonable grounds to suspect that such information is in violation of applicable law or not in accordance with the Terms of Use (whether wholly or in part), we reserve the right to reject your registration and/ or indefinitely suspend or terminate your User account and refuse to provide you access to the Website. Further, you agree to indemnify and keep us indemnified from and against all claims resulting from the use of any detail/ information/ Registration Data that you post and/ or supply to us. We shall be entitled to remove any such detail/ information/ Registration Data posted by you without any prior intimation to you.

In order to ensure that we are not violating any right that you might have in your Registration Data, you hereby grant to us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise the copyright, publicity, and database rights (but no other rights) that you have in the Registration Data, in any media now or in future known, with respect to your Registration Data solely to enable us to use such Registration Data that you have supplied to us.

Any amendment or rectification of your Registration Data in the User account can be carried out by accessing the “User account” section on the Website. You may delete your User content or User account at any time. Processing the deletion may take some time, but the same shall be done by GOODLIFES. We may maintain backup of all User content for such time as may be required under applicable laws and for operational purposes of GOODLIFES. You are solely responsible for maintaining the confidentiality of your account and password and for any activity that occurs in or through your account. We will not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. You should take all necessary steps to ensure that the password is kept confidential and secure. In case you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner, you should inform us immediately at complaints@goodlifes.in. In the event of any dispute between two or more parties as to ownership of any particular account with GOODLIFES, you agree that GOODLIFES shall be the sole arbitrator for such dispute and that GOODLIFES’s decision in this regard will be final and binding on you. You understand and undertake that you shall be solely responsible for the Registration Data and the User content and undertake neither by yourself nor by permitting any third party to host, display, upload, modify, publish, transmit, update or share any information that:

  • Belongs to another person and to which you do not have any right to;
  • Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, seditious, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever;
  • Harms minors in any way;
  • Infringes any patent, trademark, copyright or other proprietary rights of any person or entity anywhere in the world;
  • Violates any law for the time being in force;
  • Deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  • Impersonates another person;
  • Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
  • Threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation; or
  • Is illegal in any other way.

You agree and understand that GOODLIFES reserves the right to remove and/ or edit such detail / information. If you come across any information as mentioned above on the Website, you are requested to immediately contact our Grievance officer.

You agree to use the Services only for purposes that are permitted by (a) these Terms of Use and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.

You agree to use the data owned by GOODLIFES (as available on the Website or through any other means like API(s) etc.) only for personal purposes and not for any commercial use unless agreed to by GOODLIFES in writing.

You agree not to access (or attempt to access) any of the Services by any means other than through the interface that is provided by GOODLIFES, unless you have been specifically allowed to do so in a separate agreement with GOODLIFES. You specifically agree not to access (or attempt to access) any of the Services through any automated means (including use of scripts or web crawlers) and shall ensure that you comply with the instructions set out in any robots.txt file present on the Services.

You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services) on this Website.

Unless you have been specifically permitted to do so in a separate agreement with GOODLIFES, you agree that you will not reproduce, duplicate, copy, sell, trade or resell the Services for any purpose.

You agree that you are solely responsible for (and that GOODLIFES has no responsibility to you or to any third party for) any breach of your obligations under the Terms of Use and for the consequences (including any loss or damage which GOODLIFES may suffer) of any such breach. You further agree to the use of your data by us in accordance with the Privacy Policy.

GOODLIFES may share any Content (defined hereinafter) generated by the User or their Registration Data with governmental agencies who are lawfully authorised for investigative, protective and cyber security activities. Such information may be transferred for the purposes of verification of identity, or for prevention, detection, investigation, prosecution pertaining to cyber security incidents and punishment of offences under any law for the time being in force.

If you have opted for use of GOODLIFES’s ‘subscriptions’ product by virtue of which your customers have set up a standing instruction (“RECURRING PAYMENT INSTRUCTION”) to charge his / her chosen payment method (such as credit card, debit card or bank account) as per the billing cycle communicated by you to GOODLIFES, then you consent that the relevant amount will be charged to such payment method as per the billing cycle communicated to GOODLIFES. You agree that GOODLIFES shall continue to charge the relevant amount to the relevant customer’s chosen payment method as per such billing cycle until you or the customer terminates the Recurring Payment Instruction.

You further agree that if you do not wish to continue the Recurring Payment Instruction then you shall inform us of the revocation for us to cease processing the Recurring Payment Instruction forthwith.

Eligibility

Any person who is above eighteen (18) years of age and competent to contract under the applicable laws of the User’s law of the land is eligible to access or visit the Website or avail the Services displayed therein. Your use or access of the Website shall be treated as your representation that you are competent to contract and if you are registering as a business entity, then you represent and warrant that you have the authority to bind such business entity to the Terms of Use. Without generality of the foregoing, use of the Website is available only to persons who can form a legally binding contract under the applicable laws of the land of the User.

The User represents and warrants that he/she will be financially responsible for all of User's usage (including the purchase of any Service) and access of the Website. The User shall also be responsible for use of User's account by others. The Terms of Use shall be void where prohibited by applicable laws, and the right to access the Website shall automatically stand revoked in such cases.

Content in the Services

For purposes of these Terms of Use, the term “CONTENT” includes, without limitation, information, data, text, logos, photographs, videos, audio clips, animations, written posts, articles, comments, software, scripts, graphics, themes and interactive features generated, provided or otherwise made accessible on or through the Services. You should be aware that Content presented to you as part of the Services, including but not limited to advertisements in the Services and sponsored Content within the Services may be protected by intellectual property rights which are owned by the sponsors or advertisers who provide that Content to GOODLIFES (or by other persons or companies on their behalf). You may not modify, rent, lease, loan, sell, distribute or create derivative works based on this Content (either in whole or in part) unless you have been specifically told that you may do so by GOODLIFES or by the owners of that Content, in writing and in a separate agreement.

GOODLIFES reserves the right (but shall have no obligation) to pre-screen, review, flag, filter, modify, refuse or remove any or all Content from any Service.

GOODLIFES reserves the right to moderate, publish, re-publish, and use all User generated contributions and comments (including but not limited to reviews, profile pictures, comments, likes, favorites, votes) posted on the Website as it deems appropriate (whether in whole or in part) for its product(s), whether owned or affiliated. GOODLIFES is not liable to pay royalty to any User for re-publishing any content across any of its platforms.

If you submit any material on the Website, you agree thereby to grant GOODLIFES the right to use, moderate, publish any such work worldwide for any of its product(s), whether owned or affiliated.

You understand that by using the Services you may be exposed to Content that you may find offensive, indecent or objectionable and that, in this respect, your use of the Services will be at your own risk.

You agree that you are solely responsible for (and that GOODLIFES has no responsibility to you or to any third party for) any Content that you create, transmit or display while using the Services and for the consequences of your actions (including any loss or damage which GOODLIFES may suffer) by doing so.

Proprietary Rights

You acknowledge and agree that GOODLIFES (or GOODLIFES's licensors) owns all legal and proprietary right, title and interest in and to the Services, including any intellectual property rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information which is designated confidential by GOODLIFES and that you shall not disclose such information without GOODLIFES's prior written consent.

Unless you have agreed otherwise in writing with GOODLIFES, nothing in the Terms of Use gives you a right to use any of GOODLIFES's trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.

Unless you have been expressly authorized to do so in writing by GOODLIFES, you agree that in using the Services, you will not use any trade mark, service mark, trade name, logo of any company or organization in a way that is likely or intended to cause confusion about the owner or authorized User of such marks, names or logos.

Compliance with anti-bribery and anti-corruption laws

User agrees to comply with all applicable commercial and public anti-bribery and anti-corruption laws (including but not limited to the provisions of Foreign Corrupt Practices Act, 1977, UK Bribery Act, 2010, Prevention of Corruption Act, 1988, Prevention of Money Laundering Act, 2002, Foreign Contribution (Regulation) Act, 2010, and any amendments thereto) which prohibit the User, its/ his/ her officials, representatives, agents or any other person associated with or acting on behalf of such User from giving, offering, promising to offer, receiving/ accepting or acting in any other manner so as to induce a payment, gift, hospitality or anything of value (either directly or indirectly) whether from within the country or from abroad to government officials, publics servants, regulatory bodies, judicial authorities, persons in positions of authority, elected or contesting electoral candidates, political parties or office bearers thereof or any other third party or person in order to obtain an improper commercial/business advantage of any kind. Government Officials include any government employee, candidate for public office, an employee of government - owned or government – controlled companies, public international organisation and political parties. User also agrees not to give, offer, pay, promise or authorise to give or pay, directly or through any other person, anything of value to anybody for the purpose of inducing or rewarding any favourable action or influencing a decision in favour of the User.

Exclusion of Warranties

Nothing in these Terms of Use, shall exclude or limit your warranty or liability for losses which may not be lawfully excluded or limited by applicable law. Some jurisdictions do not allow the exclusion of certain warranties or conditions or the limitation or exclusion of liability for loss or damage caused by negligence, breach of contract or breach of implied terms, or incidental or consequential damages. Accordingly, only the limitations which are lawful in your jurisdiction will apply to you and our liability will be limited to the maximum extent permitted by law. GOODLIFES disclaims any implied warranty for Services and any use thereof.

You expressly understand and agree that your use of the Services is at your sole risk and that the Services are provided on an "as is" and "as available" basis.

In particular, GOODLIFES, its subsidiaries and affiliates, and its licensors do not represent or warrant to you that:

  • The information or Contents provided on the Website are accurate, complete and updated;
  • Your use of the Services will meet your requirements;
  • Your use of the Services will be uninterrupted, timely, secure or free from error;
  • Any information obtained by you as a result of your use of the Services will be accurate or reliable; and
  • That defects in the operation or functionality of any software provided to you as part of the Services will be corrected.

Any material downloaded or otherwise obtained through the use of the Services is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or other device or loss of data that results from the download of any such material.

No advice or information, whether oral or written, obtained by you from GOODLIFES or from the use of Services shall create any warranty not expressly stated in these Terms of Use.

GOODLIFES further expressly disclaims all warranties and conditions of any kind, whether express or implied, including, but not limited to the implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement.

Indemnity

The User shall indemnify and hold GOODLIFES, its subsidiaries, affiliates, directors, employees, contractors, licensors and agents harmless from and against all losses arising from claims, demands, actions or other proceedings as a result of:

  • Fraud, negligence and willful misconduct by the User in the use of the Services;
  • Violation of applicable laws in the use of the Services and/ or in the conduct of the business of the User;
  • Breach of the User’s confidentiality obligations under these Terms of Use;
  • Disputes raised by a User’s customer in relation to a transaction where such dispute is not attributable to the Services; and
  • Fines, penalties and charges imposed by the Acquiring Bank, Card Payment Networks or any Governmental Authority on account of transactions on the User’s website or platform that are in violation of applicable law.

Limitation of Liability

Subject to the overall provisions stated above, you expressly understand and agree that GOODLIFES, its subsidiaries, affiliates, directors, employees, agents and licensors shall not be liable to you for:

  • Any direct, indirect, incidental, special, consequential, punitive or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but not be limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation, any loss of data suffered, cost of procurement of substitute goods or Services, or other intangible loss;
  • Any loss or damage which may be incurred by you, including but not limited to loss or damage as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between you and any advertiser or sponsor whose advertisement appears on the Services;
  • The deletion of, corruption of, or failure to store, any content and other communications data maintained or transmitted by or through your use of the Services;
  • Your failure to provide GOODLIFES with accurate Registration Data; or
  • Your failure to keep your password or account details secure and confidential.

The limitations on GOODLIFES's liability to you shall apply whether or not GOODLIFES has/ had been advised of or should have been aware of the possibility of any losses to you.

Confidentiality

The User may receive or have access to certain confidential and proprietary information, including without limitation, information belonging and/ or relating to GOODLIFES and its affiliates, marketing prospects, contractors, officers, directors or shareholders, personal data of customers of the User, financial and operational information, billing records, business model and reports, computer systems and modules, secure websites, reporting systems, marketing strategies, operational plans, proprietary systems and procedures, trade secrets and other similar proprietary information, including technical “know-how”, methods of operation, business methodologies, software, software and technology architecture, networks, any other information not generally available to the public, and any items in any form in writing or oral, clearly identified as confidential (“CONFIDENTIAL INFORMATION”).

The User shall keep Confidential Information in confidence. The User shall use commercial reasonable and necessary safety measures and steps to maintain the confidentiality and secrecy of the Confidential Information from public disclosure, and the User shall at all times maintain appropriate measures to protect the security and integrity of the Confidential Information. The User shall not, without GOODLIFES’s prior written consent, divulge any of the Confidential Information to any third party other than the User’s officers, employees, agents or representatives who have a need to know for the purposes of these Terms of Use. The User shall take all reasonable steps to ensure that all of its directors, managers, officers, employees, agents, independent contractors or other representatives comply with this paragraph whenever they are in possession of Confidential Information as part of this Agreement. The User shall use the Confidential Information solely in furtherance of and in connection with the Services contemplated under these Terms of Use. The User further agrees that the Confidential Information will not be used by him/ her and his/ her representatives, in any way detrimental to the interests of GOODLIFES.

Exceptions: The aforesaid confidentiality obligations shall impose no obligation on the User with respect to any portion of Confidential Information which:

  • Was at the time received or which thereafter becomes, through no act or failure on the part of the User, generally known or available to the public;
  • Was at the time of receipt, known to the User as evidenced by written documentation then rightfully in the possession of the User or GOODLIFES;
  • Was already acquired by the User from a third party who does not thereby breach an obligation of confidentiality to GOODLIFES and who discloses it to the User in good faith;
  • Is developed by the User without use of the GOODLIFES’s Confidential Information in such development; or
  • Has been disclosed pursuant to the requirements of applicable law, any governmental authority, provided however, that GOODLIFES shall have been given a reasonable opportunity to resist disclosure and/ or to obtain a suitable protective order.

The User shall notify GOODLIFES immediately upon discovery of any unauthorized use or disclosure of Confidential Information or any other breach of this paragraph. The User will cooperate with GOODLIFES in every reasonable way to help GOODLIFES regain possession of such Confidential Information and prevent its further unauthorized use.

Remedies: Parties acknowledge that irreparable damage may occur on breach of the terms and provisions set out in this paragraph. Accordingly, if the User breaches or threatens to breach any of the provisions set out in this paragraph, then GOODLIFES shall be entitled, without prejudice, to seek all the rights and remedies available to it under applicable law, including a temporary restraining order and an injunction restraining any breach of the provisions set out in this paragraph. Such remedies shall not be deemed to be exclusive but shall be in addition to all other remedies available under applicable law or in equity.

Service Fee

  • You shall be charged a certain amount as Service Fee for availing any service(s) provided by GOODLIFES as per RBI guidelines. Any such amounts to be paid by You as Service Fee shall be deducted at the time of your payment made by you at the time of availing at service through GOODLIFES.
  • The Service Fee is not inclusive of any taxes that are to be paid to the appropriate Government.
  • The Service Fee and the taxes paid by You shall not be refunded in case of any cancellation of service(s).
  • The services offered by GOODLIFES shall not be limited to the services offered at the time of Your registration. GOODLIFES shall include and discontinue any services as and when it deems fit. Any such inclusion or discontinuation shall be notified to You.

Cashback offers

  • You may be eligible for a cashback for an order placed through our website.
  • The cashback offers will be displaced in the website during the offer period and any user who avails the offer shall be agreeable to the terms of conditions of the respective offer.
  • GOODLIFES reserves their right to disqualify any user/customer from the benefits of any cashback offer, at its sole discretion, if it identifies any fraudulent activity being carried out for the purpose of availing the benefits under the offer or for any reason whatsoever.
  • In case of any partial order cancellation / full order cancellation by the user after availing the Cashback amount, the said cashback amount shall be deducted from the refund amount.

Recharge and Utility Services

GOODLIFES Recharges

GOODLIFES is only a reseller of digital products. GOODLIFES does not provide mobile operator services and is only a reseller of prepaid mobile recharge services which are ultimately provided by telecommunications service providers (hereafter called as “Telcos”) or by other distributors or aggregators of such Telcos. GOODLIFES is not a warrantor, insurer, or guarantor of the services to be provided by the Telcos. Prepaid mobile recharge sold by GOODLIFES to You is sold without recourse against GOODLIFES for any breach of contract by the Telcos. Any disputes regarding the quality, minutes provided, cost, expiration, or other terms of the mobile prepaid recharge purchased must be handled directly between You (or the recipient of the recharge) and the Telco. The terms and conditions set out in this section are applicable, mutatis mutandis, to other prepaid recharge products available on the GOODLIFES Platform including prepaid recharges in relation to DTH, data card and toll tags as well as to other prepaid recharge products that may be offered on the GOODLIFES Platform. GOODLIFES will not be responsible for any failure on the part of any of its recharge partners in effecting a recharge.

Refund Policy

All sales of prepaid recharge on the GOODLIFES Platform are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account number for which You purchase the prepaid recharge and all charges that result from those purchases. You are also responsible for the information relating to data card and toll-tag recharge and all charges that result from those purchases. GOODLIFES is not responsible for any purchase of prepaid recharge for an incorrect mobile number or DTH account number or incorrect toll or data card information. However, if in a transaction performed by You on the GOODLIFES Platform, money has been charged to Your card or bank account and a recharge is not delivered within 24 hours of the completion of the transaction, then You shall inform us by sending an e-mail to our customer services e-mail address mentioned on the ‘Contact Us’ page on the GOODLIFES Platform. Please include in the e-mail the following details – the mobile number (or DTH account number or data card or toll-tag information), operator name, recharge value, transaction date and order number.

Bill Payments

In order to use the bill payments service or any other GOODLIFES Service, You will need to obtain access to the World Wide Web or the Internet, either on a computer or on any other device that can access web-based content, or through the mobile application provided by GOODLIFES and You will also need to pay any service fees associated with such access. In addition, You must have all equipment necessary to make such connection to the World Wide Web or the Internet, including a computer and a modem or any other set of access devices. GOODLIFES and/or the GOODLIFES business partner (including GOODLIFES’s bill payment partners) reserve the right to charge and recover from You, such fees for availing the service as the case may be. These charges shall be effective from the time when they are posted on the GOODLIFES Platform or on the GOODLIFES business partner’s channel/portal/website through which You are availing the specific service. You are bound by such revisions and should therefore visit the GOODLIFES Platform or check with the GOODLIFES business partner’s channel/portal/website through which You are availing the specific service in order to review the applicable fees which may vary from time to time. In the event that You stop or seek a reversal of the payment instructions as may have been submitted, GOODLIFES shall be entitled to charge and recover from You and You shall be liable to pay such charges to the bill payment service provider as may be decided by GOODLIFES. These charges shall be charged on to Your designated payment or wallet account or in any other manner as may be decided by GOODLIFES. GOODLIFES offers a convenient and secure way to make payments towards identified biller(s) using a valid payment account. Depending upon the GOODLIFES business partner through whom the specific service is availed by You (i) the specific features of the service may differ; (ii) the number of billers available over the service may differ; (iii) the type and range of payment accounts that can be used to issue a payment instructions may differ; (iv) the modes/devices over which the service can be accessed may differ; and (v) the charges, fees for availing the service or any aspect of the service may differ. Specific details related to these aspects would be available with the GOODLIFES business partner on their channel/portal/website over which the service is being availed. From time to time, GOODLIFES, at its sole discretion, can add to or delete from such list of billers or types of payment accounts that can be used in respect of making payments to a biller. The type and range of payment accounts that can be used for making payments may differ for each biller depending on biller specifications. There may be additional fees/charge when using certain types of payment accounts in respect of a biller. The terms upon which a payment can be made to a biller can differ depending on whether a card or a bank account is used to issue the payment instruction. Further, depending on the specific facilities allowed by a GOODLIFES business partner, payments to a biller can be made either (a) by issuing a payment instruction for an online debit/charge to a payment account or (b) by scheduling an automated debit to a payment account. In using the bill payment service, You agree to:

  • Provide true, accurate, current and complete information about Yourself (“Registration Data”), Your payment account details (“Payment Data”), Your biller details (“Biller Data”); and
  • Maintain and promptly update the Registration Data, Payment Data and Biller Data to keep it true, accurate, current and complete at all times. If You provide any information that is untrue, inaccurate, not current or incomplete, or GOODLIFES has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, GOODLIFES has the right to suspend or terminate Your account and refuse any and all current or future use of the GOODLIFES Services/GOODLIFES Platform (or any portion thereof). The term biller includes telecom operators.

GOODLIFES assumes no responsibility and shall incur no liability if it is unable to affect any payment instruction(s) on the payment date owing to any one or more of the following circumstances:

  • If the payment instruction(s) issued by You is/are incomplete, inaccurate, invalid and delayed;
  • If the payment account has insufficient funds/limits to cover for the amount as mentioned in the payment instruction(s);
  • If the funds available in the payment account are under any encumbrance or charge;
  • If Your bank or the National Clearing Centre refuses or delays honouring the payment instruction(s);
  • If payment is not processed by biller upon receipt;
  • Circumstances beyond the control of GOODLIFES (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force).

In case the bill payment is not effected for any reason, You will be intimated about the failed payment by an e-mail.

Technical Issues

In case of any technical issues, please raise a support ticket from your service dashboard or by emailing us at contact@goodlifes.in to let us know of the same.

Governing Law, Settlement of Disputes and Jurisdiction

These Terms of Use and any dispute or claim arising under it will be governed by and construed in accordance with the laws of India. The Users agree that any legal action or proceedings arising out of these Terms of Use or in connection with these Terms of Use may be brought exclusively in the competent courts/ tribunals having jurisdiction in Chennai, India and the Users irrevocably submit themselves to the jurisdiction of such courts/ tribunals.

Privacy

Your privacy is extremely important to us. Upon acceptance of these Terms of Use you confirm that you have read, understood and unequivocally accepted our Privacy Policy.

Force Majeure

Except as provided herein no Party shall be liable to the other for non-performance of its obligations under this Agreement if such failure is caused due to a Force Majeure Event. Force Majeure Event shall mean any event that is beyond the control of a Party and will mean an Act of God, war, civil disturbance, prohibitions or enactment’s of any kind, import or export regulations, exchange control regulations, fire or accident, shipwrecks, major disruption of the Technology Platform, earthquakes, etc. In the case of Force Majeure Event, the Bank may rescind or at its own discretion suspend performance for up to six months without incurring any liability for any loss or damages thereby occurred. The party affected by Force Majeure Event shall take all necessary steps to mitigate the same.

Dispute Resolution

Any dispute arising under or in respect of any matters governed by this Agreement shall be referred to equal number of designated officials of each party to exercise reasonable and good faith efforts to resolve the same. The Parties will resolve the dispute amicably within thirty (30) working days of receipt of notice from the other Party. If the dispute remains unresolved then the dispute will be referred to arbitration. The Parties will mutually appoint a sole arbitrator within thirty (30) working days of the dispute being referred to the arbitration. The seat and venue of arbitration will be Chennai. The language of arbitration will be English. Arbitration will be conducted in accordance with the Arbitration and Conciliation Act, 1996. The Parties will bear their respective costs towards conducting arbitration and other costs and expenses of the sole arbitrator and of arbitral proceedings will be borne by the Parties in equal proportion. The Parties will request the sole arbitrator to decide the dispute within sixty (60) working days of the dispute so referred. The arbitrator’s award will be final and binding upon the Parties. Notwithstanding anything to the contrary in this Agreement, each Party will be entitled to seek preliminary or final injunctive relief in any court of competent jurisdiction located in Chennai. Any action for injunctive relief will not be subject to arbitration.

Complaints and Grievance Redressal

Any complaints or concerns with regards to content of this Website or comment or breach of these Terms of Use or any intellectual property of any User shall be immediately informed to the Grievance Officer at the co-ordinates mentioned below in writing.

Good Lifes E-Commerce Solutions Private Limited

complaints@goodlifes.in (Grievance Officer)

ADDRESS : NO 35, VSI ESTATE PHASE II, 7TH STREET
THIRUVANMIYUR, Chennai,
Tamil Nadu, 600041
PHONE NUMBER : 9384216782
EMAIL : info@goodlifes.in

I Hereby Confirm That I Have Read These Terms Of Use and Accept Them.